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Terms, Refund & Substitution Policy

Race Car Tools, Inc., d/b/a: USA TOOLS (USAToolsInc.com)

Effective Date: January 26, 2026 (Updated)

Race Car Tools, Inc. d/b/a USA TOOLS (“USA TOOLS,” “we,” “our,” or “us”) provides industrial, commercial, and specialty equipment. By placing an order on USAToolsInc.com, the customer agrees to all terms in this policy.

1) ACCEPTANCE OF TERMS

By completing a purchase, the customer acknowledges and agrees to:

  • This Terms, Refund & Substitution Policy

  • Our Warranty Policy

  • Our Shipping & Delivery Policy

  • All conditions displayed at checkout

These terms govern all orders, returns, refunds, substitutions, and warranty claims.

2) ORDER PROCESSING & PRODUCT AVAILABILITY

Orders are processed in the order received. Availability may vary due to manufacturer inventory, distributor stock, or supply‑chain conditions.

USA TOOLS may cancel and refund any order that cannot be fulfilled or is affected by pricing or inventory errors.

3) PRICING, ERRORS & ADJUSTMENTS

Prices may change without notice. If a pricing or listing error occurs, USA TOOLS may cancel the order and issue a full refund.

3.1 Tariff, Freight & Shipping Adjustments

If tariffs, freight, or shipping costs increase before shipment, USA TOOLS may request approval of revised charges. If not approved, the order may be cancelled and refunded.

4) REFUND & RETURN POLICY

4.1 All Sales Final – Limited Return Eligibility

Due to the nature of industrial equipment, all sales are final. Returns are accepted ONLY under the following limited conditions:

  • Item was damaged in transit

  • Item was defective upon arrival (DOA)

  • Incorrect item was shipped

Customers must notify USA TOOLS within 7 days of delivery. Photos and/or video of the actual product are required.

Not Eligible for Return or Refund:

  • Buyer’s remorse

  • Accidental orders

  • Price differences between retailers (Amazon, VEVOR, eBay, Walmart, etc.)

  • Finding the item cheaper after delivery

  • Claims that the item “did not work” after use

  • Items used, installed, tested, or operated

  • Items purchased in error

  • Packaging differences due to third‑party fulfillment

4.2 Return Authorization Required (RA/RMA)

A valid RA/RMA number is required before returning any item. Unauthorized returns will be refused or returned at the customer’s expense.

4.3 Condition of Returned Items

If a return is approved, items must be:

  • Unused

  • Uninstalled

  • In original packaging

  • Complete with all accessories, manuals, and components

Used or incomplete items will be rejected.

4.4 Verification & Inspection

All claims are subject to inspection. A return may be denied if the item:

  • Is not defective

  • Matches the listing specifications

  • Shows signs of use, installation, or misuse

  • Was damaged by the customer

4.5 Non‑Returnable & Non‑Refundable Items

The following items cannot be returned:

  • Used equipment

  • Installed tools

  • Electrical/electronic diagnostic equipment (once opened)

  • Gas‑powered equipment

  • Special‑order items

  • Items damaged by misuse

  • Noregon hardware/software (ALL SALES FINAL)

4.6 Refund Method

Approved refunds (if any) are issued only to the original payment method. Shipping charges are non‑refundable unless USA TOOLS made an error.

4.7 Return Shipping Costs

Customer is responsible for all return shipping costs unless otherwise stated.

For freight/LTL shipments, customer is responsible for:

  • Liftgate fees

  • Residential delivery fees

  • Appointment fees

  • Storage fees

  • Redelivery fees

  • All return freight charges

4.8 Restocking Fees

If a return is approved for a non‑defective item, a 15%–25% restocking fee applies.

Restocking fees cover:

  • Inspection

  • Repackaging

  • Processing

  • Administrative handling

  • Manufacturer return penalties

USA TOOLS may waive or reduce fees at its discretion.

4.9 Refused or Undeliverable Packages

If a package is refused or returned due to incorrect address or failure to pick up from carrier, any eligible refund will be reduced by:

  • Original shipping cost

  • Return shipping cost

  • 15%–25% restocking fee

If the package is abandoned or destroyed by customs or the carrier, no refund will be issued.

4.10 Order Cancellations

Orders that have been processed, packed, or shipped cannot be cancelled.

If cancellation is requested before shipment, a processing fee may apply.

4.11 Price Differences on Other Platforms

Price differences between USA TOOLS and third‑party retailers (Amazon, VEVOR, eBay, Walmart, etc.) do not qualify for:

  • Returns

  • Refunds

  • Price adjustments

  • Partial credits

Marketplace pricing fluctuates and is not grounds for return.

4.12 “Not as Described” Claims & Return Abuse Prevention

USA TOOLS may require photos, videos, serial numbers, or manufacturer verification.

If the item matches the listing description and specifications, the return will be denied.

USA TOOLS may refuse returns or cancel future orders for:

  • Misrepresentation

  • Item swapping

  • Repeated return abuse

  • Fraudulent claims

4.13 Drop‑Ship Fulfillment Notice

Some items ship from authorized distributors or third‑party warehouses (including Amazon or VEVOR). Packaging may vary.

This does not qualify as grounds for return or refund.

All returns must go through USA TOOLS with an RA/RMA number.

4.14 Third‑Party Fulfillment & Marketplace Pricing

Orders may be fulfilled from Amazon, VEVOR, or manufacturer warehouses. Price differences do not qualify as defects or valid return reasons.

5) SUBSTITUTION POLICY

USA TOOLS may substitute:

  • Factory‑refurbished units

  • Manufacturer‑authorized refurbished units

  • Seller‑refurbished units (with customer approval)

If no acceptable substitute is available, the order may be cancelled and refunded.

6) DISCONTINUED OR BACKORDERED ITEMS

If an item is discontinued or unavailable, USA TOOLS may:

  • Offer an equivalent or upgraded model

  • Offer a refurbished option

  • Cancel and refund the order

7) SHIPPING, DELIVERY & INTERNATIONAL TRANSIT TIMES

7.1 Lost or Damaged Shipments

Damage claims require photos of the actual product. USA TOOLS is not responsible for carrier delays or theft after delivery.

7.4 Extended Delivery Times (International Fulfillment)

Some products ship from China, Mexico, or other overseas warehouses. International shipments may take 2–6 weeks due to:

  • Customs inspections

  • Port congestion

  • International carrier delays

  • Export/import processing

These delays do not qualify for cancellation, refund, or dispute.

7.5 Orders Already in Transit (No Cancellations Allowed)

Once an order has shipped or entered the carrier’s possession, it cannot be cancelled.

If the customer refuses delivery or requests cancellation after shipment, the order will be treated as a return (if eligible) and will incur:

  • Full outbound shipping cost

  • Return shipping cost (international freight can be substantial)

  • Duties, taxes, and customs fees

  • A 15%–25% restocking fee

7.6 Refusal to Pay Duties or Accept Delivery

If the customer refuses delivery or fails to pay required customs duties, the shipment may be returned, held, or destroyed.

If returned, fees will be deducted as listed above. If destroyed or abandoned, no refund will be issued.

7.7 International Tracking & Delivery Confirmation

Tracking updates may be limited or delayed. Once the carrier shows the package as “in transit,” “exported,” “arrived at destination country,” or “awaiting customs,” the order is considered successfully shipped.

If USA TOOLS provides proof of shipment or delivery, the order is considered complete.

8) WARRANTY INFORMATION

Manufacturer warranties apply to all new items. Seller‑refurbished items include a 6‑month USA TOOLS warranty.

9) LIMITATION OF LIABILITY

USA TOOLS is not liable for incidental or consequential damages, labor, downtime, or misuse.

Liability is limited to the purchase price of the product.

10) GOVERNING LAW

All transactions are governed by the laws of the State of Florida.