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Shipping & Returns


Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund if you did not receive the item, or the item is not as described, you have 30 days from your actual or latest estimated delivery date to open a request, under the Money Back Guarantee. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.) This policy does not apply to damage by carrier or user.

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page but may vary depending on many factors. The shipping quote that you see may be only an estimate but in the event that it is different we will contact you.

Please also note that the shipping rates for many items we sell are weight-based. The shipping is only an estimate and may vary by the actual shipping dimensions for which we will contact you to let you know. We sometimes will absorb an additional cost but if the difference in shipping cost is significantly higher we will contact you and let you know. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.