Refund policy
Refund Policy (Summary)
Effective for orders placed on or after October 1, 2026. Earlier orders remain subject to the terms applicable when purchased.
All sales are generally final, subject to the claim process and discretionary approved returns in our Terms, Refund & Substitution Policy, which is the master return policy.
Approved Non-Defective / Customer-Choice Returns
Requests, including buyer's remorse or ordering the wrong product, must be submitted within 30 days of delivery or the product-specific timeframe disclosed before purchase. A timely request does not guarantee approval. USA TOOLS must approve the return in writing and issue an RA/RMA before shipment.
Approved merchandise must be unused, untested, uninstalled, in original condition and packaging, and complete with all manuals and accessories.
Approved non-defective/customer-choice returns incur a 15%–25% restocking fee calculated on the returned merchandise price, or the applicable supplier/manufacturer/warehouse restocking fee if higher. The applicable fee will be disclosed in the return authorization. Only one restocking fee applies; supplier fees are not added on top of the USA TOOLS restocking fee.
The customer is responsible for shipping both ways: original/outbound shipping charges are non-refundable, and return shipping is customer-paid. Shipping already paid will not be deducted a second time. Additional freight/LTL return fees will be disclosed in the RA/RMA.
Defective, Damaged, or Incorrectly Shipped Items
These claims are evaluated separately from customer-choice returns. Notify USA TOOLS within 7 days of delivery and provide clear photos and/or video. Visible damage or defects require photos within 48 hours, as detailed in the master policy. A confirmed USA TOOLS error is not subject to customer-choice restocking or shipping deductions; USA TOOLS arranges or pays authorized return shipping. Defect, damage, and warranty claims follow the approved claim instructions and applicable warranty.
Non-Returnable Items
Customer-choice returns are not accepted for used/tested equipment, installed tools, opened electrical/electronic diagnostic equipment, paint guns, gas-powered equipment, items damaged by misuse, discontinued items, or any Noregon hardware/software, licenses, renewals, subscriptions, or digital products. Supplier-sourced special orders follow the conditional process below. Defect, damage, wrong-item, and warranty claims are evaluated separately under the master policy.
Supplier-Sourced Special Orders
Supplier-sourced special orders are generally non-returnable for customer-choice reasons. USA TOOLS may consider an exception only if the supplier agrees to accept the return. Before an RA/RMA is issued or anything is shipped back, the customer must provide clear photos of the shipping box and/or item, including the packaging and condition the supplier needs to review. Keep any factory seal intact unless USA TOOLS asks for other photos. USA TOOLS will submit the request to the supplier and confirm in writing whether the supplier accepts it, the approved return address, and any applicable restocking and shipping charges. Photos, a timely request, or delivery to USA TOOLS do not guarantee supplier acceptance or a refund. Do not ship a special-order item back until USA TOOLS issues written return instructions. Defect, damage, wrong-item, and warranty claims are handled separately under the master policy.
Refunds and Cancellations
Approved refunds are issued to the original payment method after receipt and inspection. Cancellation requests require USA TOOLS approval; cancellation is not guaranteed after processing, packing, or supplier ordering and is not possible once shipped. Any applicable cancellation charges will be disclosed before approval. Restocking and shipping charges are not automatically imposed merely because cancellation was requested, and shipping not incurred will not be charged.
For full details, read the Terms, Refund & Substitution Policy.